Below are our most Frequently Asked Questions. Soon to come are Technical, Product and Manufacturer FAQ's.
What are your hours of operation?
How long have you been in business?
How can I get pricing on one of your products?
How can I get product literature?
I can't find a product on your site. Does that mean you don't carry it?
Can I place an order online?
How do I place an order?
Do you accept International Orders?
What kind of payment terms can we set up with your company?
How long does it take to get set up as a customer of Data Distributing?
How can I track my shipment?
How can I check on the status of my back order?
Why did I get my invoice before my order?
Who do I contact if I have a question about my invoice?
How do I process a return?
What method of shipping do you use?
What are your hours of operation?
Data Distributing is open from 7:00 am to 5:00 pm PST. Your call or email request will be answered by a LIVE person immediately!
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How long have you been in business?
Our Founder, Marjorie Hauser, started the company in November of 1984.
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How can I get pricing on one of your products?
Email your request to info@datadistributing.com or call customer service at 800-635-6779.
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How can I get product literature?
Email your request to info@datadistributing.com or call customer service at 800-635-6779. Online Literature Request form coming soon.
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I can't find a product on your site. Does that mean you don't carry it?
No. Our new site is a work in progress. Product listings are updated daily. If you can't find what you are looking for by searching under keyword, category, product type, manufacturer or a combination of some or all of those, call your account representative or customer service at 800-635-6779.
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Can I place an order online?
Yes! Our Customer Support page has an on-line Order Form .
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How do I place an order?
Fax: 831-425-5863
Call: 800-635-6779 or 831-457-3537
Email: info@datadistributing.com
On-line Order Form .
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Do you accept International Orders?
Yes, we accept nation wide as well as international orders.
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What kind of payment terms can we set up with your company?
You may pay by Credit Card (Visa, American Express, MasterCard, Discover) or fill out a credit application and pay on net terms. You can fill out our on line credit application , or call 1-800-635-6779 and request that one be faxed or mailed to you.
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How long does it take to get set up as a customer of Data Distributing?
After we receive your company's credit application it usually takes 1-2 days. However, you can receive pricing and availability from your account rep now.
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How can I track my shipment?
Call 800-635-6779 and one of our customer service representatives will track your package for you. If you have the UPS tracking number, you can click here to track your shipment.
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How can I check on the status of my back order?
Call 800-635-6779 and one of our customer service representatives will help you.
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Why did I get my invoice before my order?
This occasionally happens when your shipment is shipped ground from our California warehouse. If you are on the east coast chances are your invoice, which is sent the same day as your shipment, will arrive first. We apologize for any inconvenience.
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Who do I contact if I have a question about my invoice?
Call our Accounting department at 1-800-635-6779.
Company names beginning with A - M contact Tim Wells at ext 1419 or his direct line at 831-466-1419. Company names beginning with N - Z contact Carol Dillon at ext 1406 or dial her direct line at 831-466-1406.
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How do I process a return?
In the event that you need to return product please use our RMA form , or contact customer service with the information which the RMA form asks for. To receive full credit for the return of hardware the product must be unopened and in its original box. Media must be sealed.
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What method of shipping do you use?
Please see below for shipping options and information.
Data Distributing will ship your package with UPS unless you request us to ship Fed Ex using your Fed Ex account number.
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United Parcel Service "UPS"
UPS Next Day Air Early AM
UPS Next Day Air
UPS Next Day Air Saver
UP 2ND Day Air AM
UPS 2nd Day Air
UPS 3 Day Select
UPS Ground
UPS Worldwide Express Plus
UPS Worldwide Express
UPS Worldwide Expedited
Find delivery dates and times for all available UPS services for the more than 200 countries and territories served by UPS www.ups.com
Federal Express
FedEx 1ST Overnight
FedEx Priority Overnight
FedEx Standard Overnight
FedEx 2nd Day
FedEx Express
FedEx International First
FedEx International Priority
FedEx International Economy
FedEx International Priority Plus
FedEx Ground
In a few short steps, find the delivery time and FedEx® delivery options for your shipment www.fedex.com Back to Top |
